LThe present general conditions govern exclusively sales by the company EXAFLOR of the products of the range Kanopé on the named www.kanope-spa.com web site.
These conditions apply with the exception of quite other conditions.
The customer has beforehand and necessarily acquainted with the general conditions of sale on the site «kanopé «before validating its order. Any order validated on internet is a firm order and imply the unconditional acceptance by the customer of the general conditions of sale of the site.
Any order crossed on internet on the site: www.kanope-spa.com will be confirmed less than 24 hours by email.
The sale is considered concluded as from the validation of the order by the customer and the payment of that this by the mean(s) given on the site.
The registered data are worth proof of all the information of the order.
Exaflor reserves the right to cancel or to refuse any order past by a customer whose file has a litigious anteriority.
The order maybe crossed by telephone in 00 33 1 41 98 79 40 from Monday to Friday (9am to 12.30am - 1.30pm to 6pm)
or by fax 00 33 1 41 98 79 49.
The prices products are indicated in Euro any included tax, except transport costs.
The prices can be modified at any time, but products will be charged on the basis of the price rate current at the time of the signing of the order.
The payment of the order is made by check or swift.
Check :
The order was beforehand sent by internet or fax or telephone. It will be treated after reception of the check (French) sent to EXAFLOR, 10 street of Chevilly, ZA Cerisaie Nord 94260 FRESNES. The collection will be immediate.
Swift :
The order has been beforehand sent by internet or fax or telephone. The address and the numbers of our bank will be communicated with you by return of email with reception of your order. The order will treat.
Our prices and products are valid within the limits of available stocks. All our offers are proposed within the limits of available stocks. In case of unavailability after the signing of order we warn at once the customer and indicate him (her) the delivery deadline. Beyond 15 days of waiting, we make a commitment to pay off the product (s) if the customer wishes to cancel his order, after the checking of the credit of the price of the order on our bank account.
Products are delivered only on Metropolitan France, Corsica and Monaco.
The deliveries are made collissimo follow-up or Exapaq in the free choice of Exaflor and at most 10 days after your order.
Products are delivered to the delivery address indicated during the signing of the order.
Insurance covers the deterioration and lost due to expedition. It will be applied only if the consignee states the damage at the time of delivery and at the presence of the deliverer. The claim should be explained on the bill of expedition. It should also be confirmed by sending a registered mail to our address within 48 hours.
The returns of goods are authorized only on agreement given by Exaflor, distributor of Kanopé further to a phone call or a fax or an email for not opened products, in perfect state of packaging, and for a maximum delay of 7 days after the reception of the goods. Return chargeable to the customer.
The refund of the goods will make less than 15 days after reception of return only according to the conditions aforementioned. Incomplete, damaged returned articles, damaged or made dirty by the customer are not taken back.
If the delivered product is not in accordance with order or defective, Exaflor makes a commitment to exchange or to pay off entirely the product, to pay off to the customer the expenses of return on the basis of a collissimo followed by the aforementioned product. For it the customer returns the parcel under 7 days, in his original packing to Exaflor 10 rue de Chevilly 94260 Fresnes.
The proposed products are in accordance with the French legislation current and with the applicable standards in France and in Europe. Products must be used according to the advice and the documents communicated with the customers. The responsibility of Exaflor would not know how to be engaged in case of non compliance with the legislation of the country where the product is delivered.
Photos are communicated with illustrative title and has no contractual character. The responsibility of Exaflor would not know how to be engaged if an error got into the descriptive text of the presented article. If the customer wishes additional information on products, he has to contact our customer service at 00 33 1 41 98 79 40.
All the creations, the texts, the comments, the illustrations, the images, the logos, the musics, the works and all the products presented on the site Kanope-spa.com are reserved in conformance with the copyright as well as in conformance with the intellectual property and for the whole world. Any reproduction and any use of copies of all or any of the site kanope-spa.com are expressly forbidden.
Le present contract is subjected to the French law. The language of the present contract is French. In case of dispute with professionals / storekeepers, the courts of Créteil ( 94 ) will be only competent. In case of dispute, the parts make a commitment to find an amicable settlement. In defect, only the courts of Créteil ( 94 ) are competent.
Exaflor makes a commitment to treat in any confidentiality the data with personal character communicated by the Customer and to use them only for the treatment of his(her) order and the follow-up of the commercial relation.
According to the law of January 6th, 1978, modified by the law of August 6th, 2004, relative to the computing, to the files and to the liberties, the Customer has a right of access, modification, rectification and deletion of the personal data.
PURE AND ORGANIC BEAUTY CARE